Ian Pest Control LLC respects your privacy. This Privacy Policy describes what information we collect, why we collect it, and the choices you have about your information.

1. Information We Collect

We collect information that helps us provide pest control and wildlife removal services. This may include:

Contact details — name, phone number, email address, and property address.
Service information — details about your pest or wildlife issue, property access instructions, and service history.
Account information — email address, password, and login credentials if you create a customer account.
Payment information — payment card details are handled securely by our payment processors. We do not store full card numbers on our servers.
Website usage data — pages visited, form interactions, and device information used to improve the site experience.

2. How We Use Your Information

We use your information to:

Schedule appointments, provide estimates, and deliver pest control or wildlife removal services.
Communicate with you about your service, appointments, reminders, and follow-ups.
Process payments and maintain billing records.
Manage your customer account and service history.
Improve our website, customer service, and service offerings.
Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We only share information with trusted third parties when necessary to operate our business:

Payment processors — to handle credit card and electronic payments securely.
Cloud hosting and authentication providers — to run our website, customer accounts, and secure login features.
Email and messaging services — to send appointment reminders, invoices, and service updates.
Legal authorities — when required by law, court order, or to protect our rights and safety.

4. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

We do not use intrusive cross-site tracking or advertising trackers. Any analytics we use are limited to improving our own website experience.

5. Data Security

We use industry-standard security measures to protect your information, including encrypted connections, secure authentication, and access controls for our internal systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection of data.

Our website and customer portal are hosted on Lovable Cloud, which uses modern infrastructure and security practices. We share responsibility for data security with our hosting and service providers.

6. Data Retention

We keep your information only as long as necessary to provide our services, maintain business records, and comply with legal obligations. Service records and billing information are typically retained for the period required by Florida tax and licensing regulations. Account and contact information may be retained until you request deletion or close your account, subject to legal retention requirements.

7. Your Choices & Rights

You have the right to:

Access, update, or correct the personal information in your account.
Request deletion of your account and personal data, subject to legal retention requirements.
Opt out of marketing communications at any time.
Ask questions about how your information is used.

To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

(954) 856-6685
@info@ianpestcontrol.com
📍600 N Andrews Avenue, Fort Lauderdale, FL 33311